zeet18 Terms and Conditions

1General Provisions and Applicability

These terms and conditions ("Terms") form a legally binding agreement between the zeet18 online gaming platform ("Platform") and its users ("User" or "you"). These Terms apply to all services provided through the website, mobile application, and any other digital channel operated by zeet18.

zeet18 is a secure and reliable online gaming platform that offers sports betting, casino games, and live gaming to players in Bangladesh. All services provided on the platform are protected through fair play practices and SSL encryption technology.

These Terms are written in Bengali and apply specifically to users in Bangladesh. In the event of any translation, the Bengali version shall be considered authoritative.

2Terms for Opening an Account

To open an account on the zeet18 platform, you must meet the following conditions:

• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be completely accurate, truthful, and up to date.
• Your account password must be kept strictly confidential and must not be shared with any third party.
• You are fully responsible for all activities carried out under your account.
• Operating an account on behalf of someone else, or allowing a third party to use your account, is strictly prohibited.

The account must be activated by verifying the mobile number or email address provided at registration. Accounts with incomplete verification cannot make deposits or withdrawals.

3User Eligibility

To open an account and use services on the zeet18 platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must be a resident of Bangladesh or must be accessing the service from Bangladesh.
• You must be of sound mind and capable of gambling of your own free will.
• You must not be subject to any legal prohibition on gambling.
• You must not use the platform for money laundering or any other unlawful purpose.

If any user creates an account using a false age or identity, that account will be closed immediately and all funds held in that account will be forfeited.

4Terms for Deposits and Withdrawals

The most popular payment methods in Bangladesh can be used for deposits and withdrawals on the zeet18 platform. The detailed policies are outlined below:

• Minimum Deposit: The minimum deposit amount for each method is ৳500.
• Minimum Withdrawal: The minimum amount for each withdrawal is ৳500.
• Withdrawal Processing Time: Approved withdrawals are generally completed within 1 hour.
• Accepted Methods: bKash, Nagad, Rocket, Upay, and bank transfer.

Before processing a withdrawal request, zeet18 may request additional documents for identity verification. This process is carried out to prevent money laundering and ensure secure transactions. The same method used for the deposit is given priority for withdrawals.

If a deposit fails or an excess deduction occurs for any reason, please contact the support team via 24/7 live chat. Issues will be resolved promptly.

5Welcome Bonus and Promotional Offers

zeet18 offers a welcome bonus for new members. All terms related to bonuses are detailed below:

• Welcome Bonus: 120% bonus on the first deposit, up to a maximum of ৳8,000.
• Wagering Requirement: Withdrawals can be made after completing bets worth 20 times the bonus amount.
• Example 1: A deposit of ৳1,000 earns a bonus of ৳1,200, giving a total of ৳2,200.
• Example 2: A deposit of ৳14,000 or more earns the maximum bonus of ৳8,000, giving a total of ৳22,000.

Special terms for promotional offers:

• Each promotion may have its own specific terms, which will be stated on the offer page.
• If evidence of bonus abuse is found, zeet18 reserves the right to cancel the bonus and suspend the account.
• Only one bonus can be claimed per household, per device, or per IP address.
• zeet18 reserves the right to modify, suspend, or cancel any promotion without notice.

6Rules of Play and Fair Play Policy

All games on the zeet18 platform are conducted fairly and transparently. The outcome of each game is determined by a certified Random Number Generator (RNG) and is not predetermined in any way.

General gaming rules:

• Each game has its own rules, which are described in detail within the game.
• If a game session is interrupted due to a technical fault, that session will be declared void and the bet amount will be refunded.
• Logging in from multiple devices simultaneously during an active game session is not permitted.
• For sports betting, the official result of the event will be considered final. If an event is cancelled or postponed, the bet amount will be refunded.
• In live casino games, the instructions of the dealer or studio must be followed.

7Activities That Are Strictly Prohibited

The following activities are strictly prohibited on the zeet18 platform, and any violation will result in immediate account closure:

• Playing games using money laundering or illegal funds.
• Playing games using bots, automated software, or artificial intelligence.
• Creating multiple accounts to abuse bonuses.
• Attempting to hack the platform's systems or security measures.
• Threatening, harassing, or discriminating against other users.
• Creating an account using a false identity or forged documents.
• Exploiting platform bugs or technical faults for personal gain.
• Gaining unauthorised access to other users' accounts.

8Terms for Account Suspension, Restriction, and Closure

zeet18 reserves the right to suspend, restrict, or permanently close an account in the following circumstances:

• In cases of violation of the terms and conditions.
• In cases of failure to verify identity or provision of false information.
• In cases of suspicious financial activity or fraudulent behaviour.
• In cases where an account is created by a minor.
• When a self-exclusion policy is activated at the user's own request.

Users may also request account closure at any time. An opportunity to withdraw any valid balance will be given before the account is closed, unless the account is being closed due to a violation of the terms and conditions.

9Collection and Protection of Personal Data

zeet18 places the highest importance on protecting users' personal data. All information collected on the platform is secured using modern SSL encryption technology.

The types of information we collect:

• Personal identification information provided at registration (name, date of birth, mobile number).
• Payment transaction information (amount, method — card or account numbers are not stored).
• Information on platform usage activity and preferences.
• Technical information relating to devices and connections.

Collected data is never sold to third parties. Data may be shared with regulatory authorities where required by law or for the purposes of fraud investigation. See our Privacy Policy for more details.

10Limits of Responsibility and Disclaimers

Services on the zeet18 platform are provided on an "as is" basis. zeet18 will not be liable in the following circumstances:

• If a game session is interrupted due to loss of internet connection or technical issues.
• If a transaction is delayed or fails due to a third-party payment provider.
• If account security is compromised due to the user's own negligence.
• In cases of force majeure (natural disasters, government orders, etc.).
• If the service is disrupted due to a server issue on the part of the game provider company.

zeet18 continuously strives to improve the quality of its service and promises to resolve any technical issues quickly. However, it is not possible to guarantee a completely uninterrupted service.

11Responsible Gaming & Self-Regulation

zeet18 places the highest importance on responsible gaming and helps players build healthy gaming habits. We believe that gaming should be an entertainment activity, not a source of income.

Our tips for responsible gaming:

• Set daily, weekly, or monthly betting limits and stick to them.
• Set time limits and avoid playing games beyond a set amount of time.
• Avoid placing extra bets to try to recover money you have lost.
• Spend time with family and friends and take part in other recreational activities.
• Avoid playing games during periods of financial difficulty or mental stress.

zeet18 provides all players with the ability to set deposit limits, loss limits, and session time limits. By using these tools, you can keep your gaming experience under your own control.

12Complaints & Dispute Resolution Process

zeet18 takes all player complaints seriously and promises to resolve them quickly. The dispute resolution process is as follows:

• Step 1: Submit your complaint directly through 24/7 live chat support. Most issues are resolved at this stage.
• Step 2: If the issue is not resolved via live chat, send a detailed email to [email protected].
• Step 3: If the issue is not resolved by email, a formal dispute resolution process will begin.

In the case of disputes regarding game results, server logs and game records will be reviewed and a decision will be made accordingly. The game provider's decision will be considered final.

13Terms & Conditions Update & Amendment Policy

zeet18 reserves the right to change, amend, or update these terms and conditions at any time. The following process will be followed when changes are made:

• Users will be notified in advance of any significant changes.
• Amended terms and conditions will be considered effective from the date they are published on the website.
• Continued use of the platform after any changes will be considered as the user's acceptance of the amended terms and conditions.
• If a user does not wish to accept the new terms and conditions, they will have the option to close their account.

The date of the most recent update will always be noted at the top of this page. It is recommended to check this page regularly.

14Contact & Support

If you have any questions or comments regarding these terms and conditions, please contact us: